Notwithstanding any statutory obligations The Essential Oil Company Ltd. operates an unconditional policy to accept return of goods provided:-
Goods are of a reusable and a re-saleable nature and have not been manufactured to a specific requirement unless the cause of the return is a result of non-conformity to an agreed specification.
Goods have not been tampered with, contaminated or otherwise rendered unusable.
Goods are still contained within the original undamaged packaging and identifiable as being of our manufacture.
The Buyer is obliged to check the goods delivered before using them in any other process and in particular this check will have to refer to the state and identify of the goods delivered with reference to the goods sold. If the Buyer cannot prove having executed this check, he will have forfeited any right on claims.
The Essential Oil Company Ltd. reserve the right to replace or credit the value of the goods returned at our discretion. The cost of return carriage will generally be at the Buyers cost and refunds will be less original shipping costs and re-stocking charges may apply if goods not received in the original saleable condition.
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.
Where you are withdrawing from your purchase within the seven working day cooling-off period you must notify us by email immediately and despatch the goods to reach us within seven days of the day after you received them. Where there has been no error on our part, we will refund the cost of the item and the cost of sending the item to youTerms & Conditions of Sale