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Delivery

Current we are offering FREE delivery to Retail customers (not Trade) for orders over £40 ONLINE only for Standard Delivery. Sorry we cannot extend this to telephone orders or if you choose Express Delivery under any circumstances.

Returns & Refunds

Notwithstanding any statutory obligations The Essential Oil Company Ltd. operates an unconditional policy to accept return of goods provided:-

Goods are of a reusable and a re-saleable nature and have not been manufactured to a specific requirement unless the cause of the return is a result of non-conformity to an agreed specification.

Goods have not been tampered with, contaminated or otherwise rendered unusable.

Goods are still contained within the original undamaged packaging and identifiable as being of our manufacture.

The Buyer is obliged to check the goods delivered before using them in any other process and in particular this check will have to refer to the state and identify of the goods delivered with reference to the goods sold. If the Buyer cannot prove having executed this check, he will have forfeited any right on claims.

The Essential Oil Company Ltd. reserve the right to replace or credit the value of the goods returned at our discretion. The cost of return carriage will generally be at the Buyers cost and refunds will be less original shipping costs and re-stocking charges may apply if goods not received in the original saleable condition.

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.

Where you are withdrawing from your purchase within the seven working day cooling-off period you must notify us by email immediately and despatch the goods to reach us within seven days of the day after you received them. Where there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you

Terms & Conditions of Sale

Terms & Conditions

The Essential Oil Company Ltd. TERMS & CONDITIONS OF BUSINESS
These Terms and Conditions of Business will be incorporated in all contracts entered into between The Essential Oil Company Limited and it's customers for the supply of goods to the exclusion of any other terms and conditions.

DESPATCH
Orders are normally despatched within 48 hours of receipt, subject to stock availability and workload. Essential Oils are subject to seasonal availability and, in some cases 28 days for delivery should be allowed. Low value and low weight items will be sent by Royal Mail. High value and parcels over 1.2Kg will normally be sent by courier (24-48 hours delivery, excluding Saturday) and will require signature, 2 or more delivery attempts to an occupied residence will incur a charge, so please give an appropriate delivery address.

PAYMENT
All orders must be accompanied by full payment. We accept cheques, postal orders, credit and debit cards (amex, visa, mastercard, connect, solo, delta and switch).

PRICES
All prices are quoted exclusive of VAT at the prevailing rate. VAT is also applied to Postage & Packing. We reserve the right to vary prices without notice. All prices charged are those ruling at despatch.

GOODS DAMAGED IN TRANSIT
All claims for damages must be made in writing within THREE DAYS of receipt of goods. The purchaser must retain all packaging for inspection by the carrier.

RETURNS
No goods will be accepted back without permission from the Company. If there is no fault by the Company or no fault with the goods, a 10% handling and re-stocking charge may be made. Goods will be returned at the expense of the purchaser and proof of posting should be obtained.

Notwithstanding any statutory obligations The Essential Oil Company Ltd. operates an unconditional policy to accept return of goods provided:-

Goods are of a reusable nature and have not been manufactured to a specific requirement unless the cause of the return is a result of non-conformity to an agreed specification.

Goods have not been tampered with, contaminated or otherwise rendered unusable.

Goods are still contained within the original packaging and identifiable as being of our manufacture.

The Buyer is obliged to check the goods delivered before using them in any other process and in particular this check will have to refer to the state and identify of the goods delivered with reference to the goods sold. If the Buyer cannot prove having executed this check, he will have forfeited any right on claims.

The Essential Oil Company ltd. reserve the right to replace or credit the value of the goods returned at our discretion. The cost of return carriage will generally be at the Buyers cost.

DELIVERY/ACCEPTANCE
Where delivery dates are given The Essential Oil Company Limited cannot accept liability should these prove to be incorrect. The Essential Oil Company Limited shall be under no liability as a result of any delay in delivery or failure to deliver. Every endeavour will be made to deliver the correct quantity ordered but the Company cannot guarantee that all items are in stock at the time of placing an order and will not be held responsible for additional carriage charges for forwarding out of stock items.

The Buyer shall inspect the goods within THREE DAYS after delivery and unless the Buyer gives notice in writing within that period to The Essential Oil Co. Ltd , specifying any defect in or proper object to the goods, it shall be presumed that the Buyer has examined the goods and found them to be complete and in accordance with their order and are in good condition and fit for the purpose for which they are required.

LIABILITY
The Essential Oil Company Ltd. limits its liability in ordinary circumstances to the cost only of the goods supplied or the replacement of the same. The Buyer shall attempt to minimise any such liability in the event of a claim.

The Essential Oil Company Ltd. shall not be liable or held responsible for any claim in excess of the limit of its Liability Insurance that is in place from time to time.

The Essential Oil Company Ltd. shall not be liable or held responsible to the Buyer, any dealer or other person for any consequential loss damage or injury howsoever caused arising directly or indirectly from its negligence or wilful default or the negligence or wilful default of its employees or agents in any way whatsoever including in manufacturing, processing, packing or loading the goods or arising directly or indirectly from storage use or application of the goods.

PROPERTY AND RISK
As essential oils come from all parts of the world, sometimes civil war, drought, economic collapse or other events may make certain items unobtainable. In these events, we reserve the right to supply alternative goods from different origins or species or a varied specification stated if necessary.

PRODUCT & PUBLIC LIABILITY
The Company cannot be held responsible for the misuse of its products by individual customers. Your placement of an order is an acknowledgement that you, the purchaser, take full responsibility for the use of the goods sold. All customers are deemed to have a knowledge of the products purchased. The purchaser accepts fully responsibility for complying with any national or local legislation pertaining to the goods, no liability can be passed to the seller.

Suitability for the given purposes is not warranted by The Essential Oil Co. Ltd. the Buyer should satisfy themselves as to the suitability, performance and legality of use prior to using the goods. Consequential loss arising from these issues is not accepted by The Essential Oil Company Ltd and the liability is limited to the costs of goods supplied or replacement of the same.

PROPER LAW
English law shall ultimately govern any contract and both parties submit themselves to the non-exclusive jurisdiction of the English Courts.

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