2nd class (3-5 working days from despatch)
EXPRESS which we require EITHER a signature or a safe place, this cannot be a timed delivery but anytime between 8am and 6pm). Orders are processed quicker on the internet, than by telephone
Please note that we only ship within the UK.
POSTAGE & PACKING charges vary based on approx weights - £2.95 up to 1.4Kg
£5.90 maximum postage PER ORDER (not item) for orders over 1.5Kg. Why do we need to know a safe place to leave the goods.....?
It will save you a lot of hassle and potentially the need for you to collect your parcel from the depot. Generally if postage is calculated at £5.90 or the parcel is over 1.5Kg or you request Express Delivery - we are likely to deliver by courier (even if you choose 1st class post ) so PLEASE specify leave safe area
(at your risk) such as porch, recycling box, unlocked garage or greenhouse etc- doing so means you do not have to wait in all day for delivery and the driver will leave it where you have specified at time of ordering if you are not there to sign. You will also be carded to let you know it's been delivered. If you want the goods signed for please supply an address which is occupied all day such as work address.
If you do not specify a safe place, after the second attempt at an unoccupied address you will be carded to collect from the courier depot - you cannot rearrange delivery after the 2nd attempt unless you pay the re-delivery surcharge. If there is a day you know you will be home put that in the Special Instructions. We can deliver to alternative addresses such as neighbour or work, please specify at order point. Phone 01256 332737 if you have placed your order and want to change the delivery details. We usually despatch same day so please call us as soon as you can!
Deliveries can be anytime between 8am and 6pm if they are despatched by courier. If you require a timed delivery please ring for a quotation. We cannot specify morning or afternoon on standard courier deliveries.
Please note that the above does not apply to non-express items which weigh less than 1.5Kg and can go via Royal Mail and courier/express deliveries are only applicable for UK mainland.
Many items that weigh under 1.5kg are despatched by Royal Mail who do not often follow delivery instructions as its against company policy - so they will leave a card for you to collect if they call when you are out (or you can rearrange delivery with them). We appreciate that some postmen/women will leave parcels for you - and we do highlight delivery instructions but we cannot guarantee they will follow this. If you have not received your parcel in good time please contact your local post office who may be holding it for you.
We can do an Express Delivery (1-2 working days, excludes weekends) for £5.90 up to 25Kg delivered either via UK Mail or Special Delivery - depending on size & weight (must be a signed for address OR you will need to specify a leave safe area for UK Mail if you are not there during the day to sign).All prices quoted in GBP £ Sterling!
We also have an amazon storefront so you can order many of our products directly through amazon and some on super saver delivery!
If you are a TRADE customer, retail outlet, qualified AROMATHERAPIST or student aromatherapist visit our Trade Portal www.eoco.org.uk/trade.shtml to obtain account login details and other information. Email firstname.lastname@example.org if you require our current trade price list. Many of the products that we buy in from other companies are not available at trade prices, discounts are mainly on our own branded oils, carriers oils & candles with some exceptions.
Please let us know if you have trouble with any line items so that we can fix the blips!!